Question 1

How often should I clean my curtains?

Accepted Answer

Most curtains in Johannesburg should be cleaned every 6–12 months. However, factors like proximity to busy roads, presence of pets, smokers in the home, or allergy sufferers may require more frequent cleaning — every 3–4 months. Sheer curtains may need cleaning every 3–6 months as they show dirt more quickly.

Question 2

Do you remove curtains for cleaning?

Accepted Answer

No. We clean curtains on-site while they hang. Our equipment is designed to clean curtains exactly where they are — no removal, no rehanging, no risk of damage during transport. Your curtains are clean and ready to use the same day.

Question 3

Will my curtains shrink after cleaning?

Accepted Answer

No. We guarantee zero shrinkage. Our dry process uses no water, which is the primary cause of shrinkage. For fabrics that can tolerate moisture, we use controlled low-moisture techniques. If any shrinkage occurs, we will rectify it at no cost.

Question 4

What areas do you service?

Accepted Answer

We service all of Johannesburg, Pretoria, and surrounding areas in Gauteng. This includes Sandton, Randburg, Fourways, Bryanston, Midrand, Centurion, Edenvale, Boksburg, Alberton, Roodepoort, and all other suburbs. We come to you — at no extra travel cost within our coverage area.

Question 5

How long does curtain cleaning take?

Accepted Answer

Most residential jobs take 2–4 hours depending on the number of curtains and fabric types. Commercial jobs vary by property size. We work efficiently while ensuring thorough cleaning. Your curtains are ready to use immediately after cleaning — no drying time needed with our dry process.

Question 6

Can you clean all types of curtains?

Accepted Answer

Yes. We clean all fabric types including cotton, linen, silk, velvet, polyester, acrylic, and blends. We also clean sheers, blackout curtains, thermal curtains, and lined drapes. Each fabric receives the appropriate cleaning method determined by Kathy during the initial assessment.

Question 7

Is your cleaning process safe for children and pets?

Accepted Answer

Yes. Our solutions are non-toxic, hypoallergenic, and safe for homes with children, pets, and allergy-sensitive individuals. We use eco-friendly products that leave no harmful residues. No harsh chemicals are used at any stage of the cleaning process.

Question 8

Do you offer a satisfaction guarantee?

Accepted Answer

Yes. We offer a 100% satisfaction guarantee. If you are not completely satisfied with the results, we will re-clean at no additional cost. Your satisfaction is our priority, and we stand behind every job we complete.

Question 9

How do I get a quote?

Accepted Answer

Getting a quote is easy. Call 071 622 6723, WhatsApp us, or fill out the contact form. For the most accurate quote, send photos of your curtains via WhatsApp. Kathy can provide a detailed estimate within minutes. We also offer free on-site assessments for complex jobs.

Question 10

What payment methods do you accept?

Accepted Answer

We accept cash, bank transfer (EFT), and all major credit/debit cards. Payment is due on completion of the service. For commercial clients, we offer invoice terms with 30-day payment. A detailed invoice is provided for every job.

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